Support

Reminders don’t arrive

Tap and approaching-stop reminders (BayBound Plus) rely on iOS noticing when you reach your stations. Check these in the Settings app:

• Location: Settings › BayBound › Location › Always, with Precise Location on.
• Notifications: Settings › BayBound › Notifications › Allow Notifications.

BayBound’s own Settings screen shows a warning with an Open Settings button when one of these is missing.

The direction is wrong

BayBound shows trains to work until your switch time (noon unless you changed it) and trains home after. On days you don’t commute it keeps the last direction you used. Tap the swap button on the route to flip it; it goes back to automatic the next time you open the app. You can change the switch time and your commute days in Settings.

Times look out of date

Scheduled times always come from the timetable on your iPhone. Live delays need a connection; the line at the bottom of the commute screen shows when live data last updated. When live data can’t be reached, the times shown are the schedule.

Restore a purchase

On the BayBound Plus screen, tap Restore. Plus is tied to your Apple ID, so it works on any iPhone signed in with the same account. To cancel, go to Settings › your name › Subscriptions.

Start over

Settings › Start over clears your commute profile from this iPhone and takes you back to setup.

BayBound is an unofficial app and is not affiliated with Caltrain. For Caltrain service questions, lost and found or Clipper cards, contact Caltrain or Clipper directly.